People And Performance Management

INTRODUCTION
This 2-day (16 hour) programme is designed to equip leaders and managers within the organisation with the
skillsets to plan and measure performance. The programme will also look into the implementation of plans
and how to manage performance. The programme will also look into the review and rewards for performance.

KEY COMPETENCIES
The programme focuses on three core competencies of leadership:
• Set goals & develop team plans
• Implement plans & manage performance
• Review & reward performance

COURSE OUTLINE

SET GOALS & DEVELOP TEAM PLANS
• Introduction to Performance Management and Remuneration
• Setting S.M.A.R.TGoals
• Management By Objectives(MBO), Management ByWandering Around (MBWA)
• Developing TeamPlans and RASCI
• Identifying, Requesting and Allocating ResourcesRequired to Implement the Team Plans

IMPLEMENT PLANS & MANAGE PERFORMANCE
• Performance Management Theories
> Expectancy Theory,McGregor’s Theory X and Theory Y
> FrederickHerzberg’s Hygiene and Motivational Factors Theory

• Leading a High-PerformanceTeam
> Selecting The Right TeamMix
> Leadership and Focus
> Moving the Team Towards High Performance
> Monitoring TeamPerformance
> Managing Emotional States
> Methods To Improve Team Performance

• Managing Risks
> Manager’s Role in Managing Risks
> Sources of Risks
> Assessing Risks

REVIEW & REWARD PERFORMANCE
• Criteria of Successful Teams
• Data Sources to Review Performance
• Providing Feedback
• Common Pitfalls in Assessing Performance
• Professional or Industry Codes of Practice and Standards
• Legal and Ethical Considerations relating to Performance Management
• Market Trends and Developments in Relation to Remuneration and Performance
Management
• Supporting Team Leaders
> Coaching (GROW Model), Mentoring, Instructing
• Termination
• Reward Team Performance