Personal Effectiveness
About Course
INTRODUCTION
This 2-day (16 hour) programme is designed to equip leaders and managers with the ability to communicate
and influence decision making from a managerial perspective, taking in considerations and the expectations of
the various stakeholders. This programme also provides managers with the context on how to continually
develop their skills in the ever-changing workforce landscape.
KEY COMPETENCIES
The programme focuses on three core competencies of leadership:
• Communicate effectively
• Influence decision-making
• Demonstrate commitment to self-development
COURSE OUTLINE
MANAGE AND LEAD IN AN ORGANISATION
• Organisation: Vision, Mission, Values,
Strategies, Plans & Processes
• Managers’ Role in Organisations
• Leadership Styles
• Influence Team Leaders to Support
Strategic Priorities
COMMUNICATE FOR SUCCESS
• Communication in Organisations
• Legal and Ethical Considerations
• Organisational Policies and Procedures
• Implications and Impact of Communication
Processes on Stakeholders
• Addressing Barriers to Communication
• The Myers-Briggs Type Indicator
• Communication Techniques and Behaviours
MAKE BETTER DECISIONS
• Introduction to Decision-Making
• Challenges to Decision-Making
• Clarifying the Problem or the Opportunity
• Decision-Making in Organisations
• Rational & Non Rational Decision-Making Model
• Facilitate the Decision-Making Process
• Legal and Ethical Considerations in Decision-Making