Customer Service Analysis
About Course
“This course focuses on acquiring skills and knowledge on analysing information on quality and satisfaction levels of services rendered with the aim to inform stakeholders for buy-in and support in order to implement needed improvements to touchpoints pertaining to product or service offerings, including customer experiences.
The learner will be able to achieve the following upon completing the course:
• Analyse service quality and customer satisfaction results to determine the organization’s performance based on relevant components, sources and methods
• Communicate findings and results to relevant stakeholders using established methods
• Implement improvement plans to close service performance gaps using established methods
Customisation is available for corporate intakes”