Conflict Management
About Course
“COURSE CONTENT
1. ARE WE HAVING CONFLICT?
Understanding conflict
Signs, stages and causes of conflicts
Point of contention
2. MY ROLE IN CONFLICT
Individual roles and accountabilities for managing conflicts
Identify roles and responsibilities of team members to minimise sources of conflicts that may affect team performance
Team leader roles and accountabilities for managing conflicts
3. LET’S RESOLVE CONFLICT
Conflict management techniques
Facilitation, communication and negotiation methods for managing conflicts
Legal and ethical considerations relating to conflict management
Work with affected team members to resolve conflicts
4. FIND HELPING RESOURCES TO RESOLVE CONFLICT
Research sources of internal and external assistance to resolve the conflicts
Organisational policies and procedures which provide clarification or assistance in relation to the management of conflict
5. DOCUMENT AND MONITOR CONFLICT MANAGEMENT PROGRESS
Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the management
Monitor and review agreed actions to resolve conflicts”