Power Up Your Customer Service Operations

“This course focuses on acquiring skills and knowledge on leading individuals and teams in service operations & planning across various levels of the organisation through data analysis, identification of gaps, measurements, engagement and reinforcement with a long-term view to enhance touchpoints pertaining to product or service offerings, including customer experiences.

The learner will be able to achieve the following upon completing the course:
• Design service operational plan that is in line with the organization’s customer-focused strategy for subsequent communication through established methods and platforms
• Assess performance of service operations using organization key performance indicators and other established methods
• Drive corrective action plans to close service operation gaps using established methods

Customisation is available for corporate intakes”