Developing Interpersonal Communication Skills for Success

“At the end of the course, learners will be able to:
Define and construct messages based on desired outcomes
Identify appropriate communication channels and processing techniques based on information processing techniques
Identify types of communication channels and tools to convey both public and confidential information
Select appropriate verbal and non-verbal communication techniques to convey and receive information across communication channels.
Present ideas concisely and clearly with appropriate use of vocabulary
Apply listening techniques and EQ to engage and understand the audience
Apply questioning techniques to clarify information received”