The Fish Market

Your businesses strives to deliver great customer experience.

Your team however, may not realise its importance. Drive the message home in 2 hours with The Fish Market.

Learners play different roles- CEO, accounts manager, marketers and sales representatives, production and front line staff-and soon find their jobs hanging in the balance when customers’ wants and needs are not met.

They encounter cash flow issues, constantly changing market conditions, wastage, production bottlenecks and the need to make strategic business decisions for the profitability and sustainability.

They learn that delivering ‘a great customer experience’ requires a thorough understanding of who the customers are, what they expect, and the brand promise.

The world wants Fish! Can your team fulfil the want?

Learning Outcomes:

1. Aligning Vision, Mission and Values
2. Roles and responsibilities in a team
3. Time management
4. Customer expectations and delivering the brand promise
5. Responding to market conditions and customer needs
6. Learning with lots of fun

NOTE: Due to the nature of this activity, a team size of more than 20 is recommended